How should a Team Leader effectively address underperformance among team members?

Providing constructive feedback and offering support for improvement is essential for effectively addressing underperformance among team members. This approach fosters a positive work environment where employees feel supported rather than criticized. Constructive feedback helps individuals understand specific areas where they can improve, while also recognizing their strengths.

Additionally, offering support can take the form of coaching, additional training, or resources, which helps empower team members to develop their skills and correct their performance issues. This method not only addresses the immediate concern of underperformance but also contributes to long-term employee development, engagement, and retention.

Building a culture of open communication and support encourages team members to strive for excellence and to view feedback as an opportunity for growth instead of a threat. This approach aligns well with Chick-fil-A’s values of teamwork and customer service, ultimately benefiting both the employees and the organization.