How should high needs guests be approached when they require assistance?

Approaching high needs guests with a sense of urgency and care is essential to providing excellent customer service. These guests may have specific requirements that need immediate attention, whether due to physical, emotional, or situational challenges. By demonstrating urgency, you convey the importance of their needs and ensure that they receive prompt assistance, which can significantly enhance their experience.

Furthermore, showing care goes beyond just speed; it reflects empathy and understanding. High needs guests may be feeling vulnerable or stressed, and by approaching them with genuine compassion, you help to create a welcoming environment that acknowledges their unique situation. This approach fosters trust and reassures them that their comfort and satisfaction are priorities for the Team.

In contrast, other approaches might not meet the needs of these guests effectively. Waiting for them to ask for help could lead to delays and frustration, as they may not feel empowered to initiate assistance themselves. A casual interaction might come across as dismissive, minimizing the importance of their experience. Lastly, minimizing interaction could risk leaving the guest feeling isolated or overlooked, which is counterproductive to the goal of providing supportive service.