If a guest is still at the front counter, what two actions can you take when serving their meal?

Choosing to present the meal or offer to carry it out for a guest, particularly if they have high needs, is the most appropriate response when serving at the front counter. This reflects a commitment to customer service that is central to Chick-fil-A's brand philosophy, which emphasizes the importance of valuing every guest's experience. By acknowledging the guest still at the counter and providing personal assistance, you enhance their overall experience, showcasing attentiveness and care.

Offering to carry the meal for guests who may require additional support demonstrates empathy and responsiveness to their needs, fostering a positive interaction. This not only ensures that the guest feels valued but also builds loyalty and trust, critical components of a successful customer service environment.

Other options might lead to negative customer experiences. For instance, ignoring a guest or asking them to come back later dismisses their needs and can create a feeling of neglect, which is contrary to the hospitality values that Chick-fil-A promotes. Presenting the meal alone, without offering further assistance, may also fall short of delivering a truly exceptional service experience, particularly for those who require additional help.