In the drive-thru, which part of the Core Four should be executed?

The Core Four represents essential practices that ensure an excellent customer experience at Chick-fil-A. In the context of the drive-thru, executing all four parts of the Core Four is crucial for creating a positive interaction with guests. This includes speaking with friendliness, maintaining eye contact, showing genuine hospitality, and efficiently resolving any guest issues.

Engaging in all aspects of the Core Four helps to build rapport with customers, demonstrates a commitment to service excellence, and enhances overall satisfaction. Each part plays a significant role in strengthening the customer relationship and ensuring they feel valued and appreciated. By implementing all four components, team members can provide a seamless and enjoyable experience for guests as they place and receive their orders, reinforcing Chick-fil-A's reputation for outstanding service.