What action should you take if the food package looks oily or crusty when pulling from the chutes?

The recommended action when encountering a food package that appears oily or crusty is to send it back to be repackaged. This is essential for maintaining food safety and quality standards. A package that looks unappealing or unclean can indicate contamination or spoilage, which can potentially pose health risks to customers. By ensuring that the food is repackaged properly, you maintain the integrity of the product and uphold Chick-fil-A's commitment to quality.

Sending the package back also ensures that the team can check for any underlying issues in the packaging process that might be causing these irregularities, thus preventing future occurrences. This action aligns with best practices in food service, where presentation and hygiene are crucial elements that contribute to customer satisfaction and safety.