What is the primary goal of a table touch during service?

The primary goal of a table touch during service is to ensure guests have everything they need. This practice emphasizes customer service and engagement, allowing team members to check in with guests, address any needs or concerns, and enhance their overall dining experience. By actively communicating with customers at their table, team members can provide personalized service, make recommendations, and ensure satisfaction with their meal, leading to a more enjoyable visit. This proactive approach fosters a welcoming atmosphere and encourages guests to feel valued, which aligns with Chick-fil-A's commitment to customer care.

While taking payment, promoting new menu items, and clearing empty plates are all important tasks in the service process, they do not encapsulate the primary focus of a table touch, which is rooted in customer engagement and ensuring that guests' needs are met.