What tone should you use when speaking on the headset according to the Core Four?

Using a friendly tone when speaking on the headset is essential as it aligns with the Core Four principles that Chick-fil-A emphasizes. A friendly tone helps to create a welcoming and positive atmosphere for both team members and customers. This approach fosters good communication, encourages teamwork, and enhances the customer experience, which are all central to Chick-fil-A’s service philosophy.

When team members genuinely convey friendliness, they can build rapport with customers, making them feel valued and appreciated. This connection is a key element in providing excellent service, leading to customer loyalty and satisfaction. The friendly tone also contributes to a supportive team environment, where team leaders and members communicate more effectively with each other.

In contrast, a neutral tone may come off as indifferent or disengaged, an apologetic tone may imply fault rather than proactivity, and a formal tone could create distance, undermining the personal connection that is vital in a fast-paced, customer-focused setting.