Which of the following are included in the Core 4 customer service principles?

The Core 4 customer service principles are essential elements that contribute to a positive customer experience at Chick-fil-A. The correct choice incorporates vital interpersonal communication techniques that align with the brand's emphasis on exceptional service.

A key component is maintaining eye contact, which fosters a personal connection with customers and demonstrates attentiveness. A smile adds warmth to the interaction, making customers feel welcomed and valued. Saying "my pleasure" reflects a culture of hospitality and willingness to serve, enhancing the overall experience. Using a friendly tone reinforces these sentiments, creating an inviting atmosphere for every customer interaction.

These elements work together to embody the brand's commitment to customer care, ensuring that each guest feels appreciated and that their needs are met swiftly and graciously. Other options, while mentioning elements of service, do not capture the essence of Chick-fil-A's specific approach to customer interactions as effectively.