Which of the following are key performance indicators (KPIs) for a Chick-fil-A Team Leader?

The selection of sales growth, customer satisfaction scores, and employee retention rates as key performance indicators (KPIs) for a Chick-fil-A Team Leader is significant because these metrics align closely with the core objectives of the restaurant's operations.

Sales growth is a critical indicator of overall business health and success, showcasing the ability to attract and retain customers. It reflects how well the team is executing on service and food quality, as well as effectiveness in promotions and community engagement.

Customer satisfaction scores are essential for understanding the dining experience from the customer's perspective. High satisfaction leads to repeat business and positive word-of-mouth, both vital for the growth of the restaurant.

Employee retention rates serve as an important gauge of the workplace environment and leadership effectiveness. High retention suggests that team members feel valued and engaged, which ultimately translates to better service for customers and improved operational consistency.

In contrast, the other options, while potentially relevant in a broader business context, do not directly correlate with the immediate performance and goals of a Chick-fil-A Team Leader. For instance, marketing reach and social media engagement may impact brand awareness but do not directly reflect operational success in the restaurant. Similarly, product variety and price competitiveness are important for menu strategy but are not KPIs focused on the team leader's